1+ months

Medical Diagnostic Customer Technical Support

Siemens
  • Jobs Rated
    29th
**About the role**



**PositionOverview**



Our
Technical Support Technician is a critical member of our group of subject
matter experts that support our field-based technicians and customers by phone
and email. This position reports to the Manager, Field Engineering at Siemens
Medical Solutions. They are required to respond to phone and email inquiries
regarding Atellica Solution products.



**Responsibilities**




Provides technical phone support to customers and internal business partners
with a strong focus on customer satisfaction




Maintains a high level of technical expertise in clinical laboratory practice
while supporting our Atellica Solution systems




Exhibits characteristics and behaviors which support Siemens Mission, Vision
and Values




Creates an open and supportive environment




Demonstrates enthusiasm and commitment to Siemens Corporate and RSC goals




Achieves customer satisfaction through timely follow up and appropriate
troubleshooting skills




Leverages team abilities to best serve the customer




Works collaboratively with team members and counterparts in other parts of the
organization to develop and implement action plans to resolve customer
technical issues




Accurately documents and communicates complaints within Siemens Healthcare
Diagnostics regulatory and departmental guidelines




Achieves customer satisfaction through timely follow-up and appropriate
troubleshooting and soft skills




Appropriately escalates customer issues to next level support and helps drive
timely resolution




Manages communication of customer account activity to field teams to ensure a
consistent response to customers



**RequiredKnowledge/Skills, Education, and Experience**



*
5-8 years in a clinical laboratory; chemistry background needed.



*
Strong technical, computer and typing skills required.



*
Exceptional phone, communication and documentation skills are essential to
success;



*
A good attitude with a "can-do" approach must be apparent in all
communications.



Medical
Technologists with strong computer background are encouraged to apply; new
graduates from the Med Tech and/or computer science programs at University of
Delaware are encouraged to apply.



**PreferredKnowledge/Skills, Education, and Experience**



*
Electro/Mechanical aptitude is a plus.



**Location:Open to any US location**



Shift:
open to conversation



**Organization:** Siemens Healthineers



**Company:** Siemens Medical Solutions USA, Inc.



**Experience Level:** Experienced Professional



**Job Type:** Full-time



**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.



**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .



**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .



**California Privacy Notice**

California residents have the right to receive additional notices about their personal information. To learn more, click here at https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html .

Jobs Rated Reports for Diagnostic Medical Sonographer

Posted: 2020-04-03 Expires: 2020-07-03

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Medical Diagnostic Customer Technical Support

Siemens

Join us to start saving your Favorite Jobs!

Sign In Create Account
Diagnostic Medical Sonographer
29th2018 - Diagnostic Medical Sonographer
Overall Rating: 29/220
Median Salary: $65,620

Work Environment
Very Good
35/220
Stress
Very Low
1/220
Growth
Very Good
42/220
Powered ByCareerCast