1+ months

Medical Diagnostics Hardware Consultant for Atellica Solution

Siemens
  • Jobs Rated
    29th
**About the role**



**Nows our time to inspire the futureof healthcare together.**



At Siemens Healthineers, we are
passionate about enabling healthcare professionals to deliver high quality
patient care, and to do so affordably. A leading global healthcare
company, Siemens Healthineers continues to strengthen our portfolio of medical
imaging and laboratory diagnostics, while adding new offerings such as managed
services, consulting, and healthcare IT services as well as further
technologies in the growing market for therapeutic and molecular diagnostics.



Siemens Healthineers develops
innovations that support better patient outcomes with greater efficiencies,
giving providers the confidence, they need to meet the clinical, operational
and financial challenges of a changing healthcare landscape. Join our team
now at Siemens Healthineers as a Hardware Consultant for the **Remote ServicesCenter** (RSC) supporting the Atellica Solution **.**



The **Remote Services Center** is
a fast-paced, dynamic environment with a strong customer focus, offering the
right candidate the opportunity to build on current strengths, acquire new
skills, and be a member of a highly impactful team. As a global healthcare
provider, Siemens offers a wealth of growth opportunities for motivated
individuals.



Our ideal candidate will exhibit
initiative to learn and demonstrate technical expertise in clinical laboratory
applications, as well as, the electro-mechanical ability needed to troubleshoot
diagnostic laboratory instruments over the phone. You must possess strong
computer skills and be able to communicate effectively over the phone, and
through written documentation.



As a Candidate you must display a
positive attitude with both internal and external customers, striving to exceed
expectations at all times. You must be able to make sound decisions that
promote the interests of both Siemens and the customer. Candidate must be
a selfless team player and enthusiastic proponent of change.



**This is a rolewell suited to an ambitious professional, looking for the next step in theircareer. As a Service Technician, you will be responsible for** :






+ Providing phone/email support for internal/external customer, as wellas, consistent monitoring and accurate documentation utilizing ourCustomer Relations Software Tool




Demonstrating a high level of technical expertise in
clinical laboratory practice while supporting **Chemistry and Immunoassaysystems (Atellica Solution)**






+ Demonstrating exceptional customer service skills to improve thecustomer experience, and achieve customer satisfaction by providing highlytechnical troubleshooting of complex issues to meet issue resolution andachieve customer satisfaction


+ Taking timely action and ownership on all open tickets to troubleshootand resolve internal/external customer issues to the customerssatisfaction, and if necessary, escalates customer issues to next levelsupport


+ Meeting/Exceeding individual service level metrics to meet the needsof the customer/business


+ Compliance to all Siemens pay and T&E policies, as well as, allRSC Procedures/Processes




**This positionmay suit you best if you are familiar with** **what is below,** **and would liketo** **developyour career with Siemens Healthineers:**






+ You have analyticalthinking abilities to support advanced technical troubleshooting and problem-solvingskills for assigned product line


+ You have exceptionalphone and communications skills to support collaboration with thecustomer, as well as, other internal resources to develop and implementaction plans to resolve customer issues


+ You are proficient inMicrosoft Office Suite including Outlook, Excel, Word and other applications


+ You have a positive"can-do" attitude in all communications and the ability tothrive as a member of a collaborative, cross-functional team


+ Leverages teamabilities to best serve the customer, and collaborates with team membersand counterparts in other parts of the organization to develop andimplement action plans to resolve customer issues


+ You are willing tocreate an open, supportive environment consistent with the culture ofService Based Leadership


**Requiredskills to have for the success of this rol:**






+ **Preferredcandidate must have Associates or Bachelors degree in a science-relatedor engineering field, or equivalent experience. (Med-Tech DegreePreferred*)**


+ Theposition has a strong preference to be based in the (Glasgow, DE facility,Norwood Massachusetts facility, Cary NC facility) however; we will alsoconsider exceptionally qualified candidates that are field-based.


+ Willing to travel up to35%


+ **7 plus years ComparableExperience**




**Organization:** Siemens Healthineers



**Company:** Siemens Medical Solutions USA, Inc.



**Experience Level:** Experienced Professional



**Job Type:** Full-time



**Equal Employment Opportunity Statement**

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.



**EEO is the Law**

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .



**Pay Transparency Non-Discrimination Provision**

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here at https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf .



**California Privacy Notice**

California residents have the right to receive additional notices about their personal information. To learn more, click here at https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html .

Jobs Rated Reports for Diagnostic Medical Sonographer

Posted: 2020-04-03 Expires: 2020-07-03

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Medical Diagnostics Hardware Consultant for Atellica Solution

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Median Salary: $65,620

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