30 days old

Medical Office Coordinator

John Hopkins University
Baltimore, MD

Classified Title: Medical Office Coordinator 
Role/Level/Range: ACRO/2/CD
Starting Salary Range: $14.81 - $20.37
Status:  Full-Time
Department:  Oncology

Work Schedule/Hours:  Monday-Friday/8:30-5p/40 hours
Location:  East Baltimore
Personnel area: School of Medicine



The Department of Oncology is seeking a Medical Office Coordinator toprovide administrative support within a disease-based unit in the Oncology ambulatory setting. This position will support the liver cancer multidisciplinary clinic and cancer diagnostic and treatment planning center. The position will support a team of providers and nurses and will interact with patients, families, and the care team, as well as ancillary staff and referring physicians. The MOC reports to the Senior Administrative Manager who is responsible for administrative supervision, staff development and orientation of the MOC to the areas policies and procedures. The MOC assists in the organization of efficient patient flow, provides at-elbow administrative support to providers while in clinic and ensures timely response to provider requests and patient phone call and myChart inquiries. The MOC demonstrates problem-solving skills as they relate to patient care activities. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.

Duties and Responsibilities:

  • Pend orders for future provider visits, specialty consultations, treatments, radiology tests and labs; route to provider for signature
  • Assist in preparation, maintenance and pre-visit auditing of medical records.
  • Order x-rays, outside films, lab results and reports as needed.
  • Completes relevant tasks in regards to prescription refills, faxing pharmacies, follow up with patients and pharmacies
  • Gather teaching materials and constructs educational packets.
  • Answers incoming calls from referring physicians and patients. Relays relevant information to patient and referring physician as directed.
  • Manages incoming faxes and outgoing faxes
  • Upload paper orders in SureSign and route to provider for signature.
  • Monitor provider in Baskets. Resolve messages within scope. Inform provider of messages requiring urgent attention. Review patients scheduled for treatments and verify timely submission of orders. Work with provider to obtain orders if necessary.
  • Functions as a liaison between providers and schedulers. Works with scheduler to resolve scheduling conflicts and overrides if necessary.
  • Monitors patient no-shows and works with provider and patients to reschedule appointment if appropriate
  • Obtain pre-certifications as required by patients health care insurers or managed care providers. (Primary responsibility of insurance clearance).
  • Assist patients or family members with completion of medical insurance forms, family medical leave and return to work forms.


HS Diploma or GED and twoyears secretarial/medical office experience required. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

JHU Equivalency Formula: 30 undergraduate degree credits or 18 graduate degree credits = 1 year of experience. For jobs were equivalency is permitted, up to two years of non-related college coursework may be applied towards the total minimum education/experience required for the respective job.

The successful candidate(s) for this position will be subject to a pre-employment background check.


If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitment@jhu.edu<>. For TTY users, call via Maryland Relay or dial 711.


The following additional provisions may apply depending on which campus you will work.  Your recruiter will advise accordingly.


During the Influenza ("the flu") season, as a condition of employment, The Johns Hopkins Institutions require all employees who provide ongoing services to patients or work in patient care or clinical care areas to have an annual influenza vaccination or possess an approved medical or religious exception. Failure to meet this requirement may result in termination of employment.


The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.


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Posted: 2018-10-17 Expires: 2018-12-17

John Hopkins University

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Medical Office Coordinator

John Hopkins University
Baltimore, MD
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