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Senior Relationship Manager - Healthcare Enterprise

U.S. Bank

Washington, DC 20044
U.S. Bank
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Job Details

The Healthcare Client Executive is the strategic face of Elavon to the client, representing multiple Elavon business channels. They are responsible for the overall management of a book of National Healthcare Partners, including boarding, maintenance, growth, increased profitability, strategic direction, overall client satisfaction and contract renewals. Consults with clients through data analysis, industry education, presentation of performance results and recommending action to improve performance. Develops solutions for problem accounts. The Client Executive is the escalation point for both internal and external client issues. The Client Executive is accountable for transitioning from pre-sale through the entire contract term and is evaluated based upon revenue growth, contract renewal, and overall customer satisfaction with Healthcare Payment Solutions and any other healthcare payments products as agreed to by the Healthcare Payment Solutions Group.


1. Using knowledge of Elavon business and brand strategies recommends appropriate Elavon solutions to the clients needs and uncovers additional needs and opportunities.

2. Collaborates with relevant subject matter experts and clients to create solution opportunities, asks pertinent questions to help quantify potential benefit to build a compelling business case for the sales opportunity and justify internal resources to meet client needs.

3. Works in collaboration with various Elavon operations, systems, and product departments to identify needed improvements; recommends solutions and escalates items to VP as appropriate.

4. Conducts strategic account reviews with related Elavon internal departments, obtaining commitments and results from counterparts and supporting departments.

5. Is responsible for negotiating all contract terms and renewals within their portfolio to obtain optimal revenue retention and revenue growth. Identifies & pursues opportunities for future revenue generation.

6. Proactively identifies, develops and maintains relationships with key contacts in the client organization through proactive, attentive, accurate and timely service.

7. Maintains a thorough understanding of the client industry, including industry trends, industry business processes, industry best practices, industry financial measurements, performance indicators, key client competitors and Elavon competitors.

8. Generates and delivers custom reporting; investigates and conducts research and facilitates external and internal communication on the related matters.

9. Stays current on required paperwork & supporting documentation, operating systems, procedures, rules/regulations, industry trends, updates, and events. Communicates current events and relational updates, and identifies opportunities for future revenue generation.

10. May be responsible for providing operational service & support by answering client inquires, developing and providing client education, conducting research and resolving issues.

Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures. Actively participates in any required corporate and business line training in these areas. Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position. Actively works with customers to understand each customer's normal account activity, as appropriate for this position.

_Your Career is Here._


Basic Qualifications

- Bachelor's degree, or equivalent work experience

- Eight to ten years of sales/relationship management experience in the healthcare/financial services industry

- Ability to travel

Preferred Skills/Experience

- Strong understanding of all products and services applicable to target client segment

- Advanced knowledge of applicable policies and procedures

- Thorough knowledge of all organization products and operations

- Demonstrated sales and marketing skills and abilities

- Strong organizational and managerial skills

- Ability to work independently and in teams

- Excellent interpersonal, verbal and written communication skills

- Ability to work effectively with individuals and groups across the company to manage customer relationships

- Excellent presentation, verbal and written communications skills

- Strong analytical and problem-solving skills

**Job:** Relationship Management

**Primary Location:** United States

**Shift:** 1st - Daytime

**Average Hours Per Week:** 40

**Requisition ID:** 180010279

U.S. Bank is an Equal Opportunity Employer committed to creating a diverse workforce.

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
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