1+ months

Technical Service Specialist (Hungary)

Medtronic
Technical Service Specialist (Hungary)

Location:

Hungary

Requisition #:

19000J6X

Post Date:

Oct 30, 2019


**Careers that Change Lives**

To support our Service Repair department we are currently looking for a
fulltime customer focused and independent Technical Service Specialist to cover
Hungary. This is a home-based position and traveling to customers within a
given geographical territory is required.


**A Day in the Life**

As a Technical Service Specialist you will be the face of the Service
Repair team across the entire Medtronic product ranges for your customers.


You will repair equipment breakdowns, perform technical tests. This will be in
compliance with corporate regulations and laws regarding safety and quality at
work as well as technical regulations.


You will manage preventive maintenance programs and customer repairs to ensure
the confidence of your customers in our products and our service, driving
customer satisfaction and maintaining your customers as Net Promoters of
Medtronic.


Your main tasks and responsibilities include:

Proactively
engage and maintain regular contacts and relationships with sales and customers
in your area and carry out with them commercial initiatives to support the
business promoting company image, in agreement with the manager.

Implement
all technical service repairs and maintenance on medical devices commercialized
by Medtronic directly at customer site in line with the service delivery plan
defined with the manager.

Review
performance metrics for your territory and develop action plans to achieve
goals.

Deliver
Customer Net Promoter Score (NPS) targets to measure engagement and loyalty for
your direct customers. Complete 100 % of closed loop process for Service
Repair.

Be 100 %
compliant with QAprocedures and training, complete all field service
corrective actions within territory by due date

Be an
ambassador for the EMEA service and repair team withcustomers and a
trusted partner of our sales teams. Demonstrate a deep customer intimacy.

Follow all
of the safety standards for the facility and behave in a way that does not put
yourself or others at risk.

Travel
withincountry and across EMEAwhen required


**Must Haves**

Bachelor of Electrical engineering or Mechatronic or equivalent


Full driving license
required


Strong customer service
and interpersonal skills


fluent
English and Hungarian

Self-motivated and independent


Reliable,
quality coincident even under stress


Contributes to process
improvements


**Nice to Haves**

Experience
in working in the hospital setting and knowing the organization of the
different departments (procurement, theatre, service engineers etc.)

Experienced
Microsoft Office user.

Have worked
in an organization that drives customer intimacy through the use of systems
such as Net Promoter Score philosophy and system and experience of using within
the customer service sector.

More than 2
years relevant experience diagnosing, repairing and maintaining electronic and
electro-mechanical equipment in a field service role where you are customer
facing in their premises.


**YourAnswer**


Is this the position you were waiting for? Then
please apply directly via the apply button!


**About Medtronic**

Together, we can change
healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can
do to help alleviate pain, restore health and extend life. We challenge
ourselves and each other to make tomorrow better than yesterday. It is what
makes this an exciting and rewarding place to be.


We want to
accelerate and advance our ability to create meaningful innovations - but we
will only succeed with the right people on our team. Lets work together to address universal
healthcare needs and improve patients lives.Help us shape the


future.


Whatever your specialty or ambitions, you can make a difference at Medtronic -
both in the lives of others and your career. Join us in our commitment to take
healthcare Further, Together.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
Posted: 2019-11-01 Expires: 2020-03-02

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Technical Service Specialist (Hungary)

Medtronic

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